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Flower Arrangements

Cancellation & Terms/Conditions

Bookings & Cancellations

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Appointment Policy

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A deposit is required at the time of booking to secure your appointment.

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We kindly ask for a minimum of 48 hours’ notice should you need to amend or cancel your booking. Cancellations made with less than 48 hours’ notice will result in the loss of the deposit.

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As a courtesy, reminder texts are sent 48 hours prior to all appointments.

If you are unable to attend on the day, please inform us as soon as possible. This allows us the opportunity to offer the appointment to another client and helps minimise disruption to our schedule and business operations.

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We sincerely appreciate your continued support. We are committed to providing exceptional service and accommodating all clients wherever possible. This policy is essential in helping us manage our time effectively and offer availability to those waiting for appointments.

Deposits

Deposits, Cancellations, Non-Attendance & Late Arrivals

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A deposit is required to secure all appointments.


The deposit amount is clearly stated at the bottom of each treatment description.

Appointments may be rescheduled once only, provided a minimum of 48 hours’ notice is given.


If an appointment is rescheduled more than once, the deposit will be forfeited.

Failure to attend your appointment (no-show), or cancellation/rescheduling with less than 48 hours’ notice, will result in the deposit being lost. No exceptions.

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Late Arrivals:
Clients arriving more than 5 minutes late may have their appointment cancelled at the practitioner’s discretion.
Due to the nature of aesthetic treatments, appointments cannot be rushed without compromising safety and clinical outcomes.
In these circumstances, the deposit will be forfeited.

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Deposits are non-refundable and non-transferable under any circumstances.

This policy exists to protect clinical safety, practitioner time, and fairness to all clients.

T&Cs

1. Medical Suitability

  • A full medical consultation is required before any treatment.

  • You must disclose all relevant medical history, medications, allergies, or recent procedures.

  • It is your responsibility to update us on any changes to your health prior to each appointment.

  • We reserve the right to decline or postpone treatment if you are deemed unsuitable for medical or safety reasons.

2. Results & Expectations

  • Aesthetic treatments are not guaranteed and results may vary between individuals.

  • Some treatments may require multiple sessions for optimal results.

  • Full aftercare instructions will be provided. Failure to follow these may affect your results.

  • No refunds are offered for treatments that do not meet personal expectations once completed correctly and professionally.

3. Age Policy

  • Clients must be 18 years or older for all injectable and advanced aesthetic treatments.

  • You may be asked to provide valid photo ID.

4. Late Arrivals

  • Please arrive on time for your appointment.

  • Arrivals more than 5 minutes late may result in your treatment being shortened or cancelled, with loss of deposit.

5. Photography & Record Keeping

  • Clinical photographs are taken before and after treatment for documentation, monitoring, and insurance purposes.

  • Images will not be shared or used for marketing without your written consent.

6. Promotions & Packages

  • Promotional offers are subject to availability and valid only for the stated time period.

  • Offers cannot be combined unless clearly stated.

  • Packages must be paid in full and used within the stated validity period. Unused sessions are non-transferable and non-refundable.

7. Liability & Risks

  • All procedures carry risks, including but not limited to bruising, swelling, infection, and allergic reaction.

  • By proceeding with treatment, you accept these risks and agree to follow all aftercare advice provided.

  • We accept no liability for adverse outcomes resulting from undisclosed medical conditions or failure to follow pre- and post-treatment instructions.

8. Complaints

  • We are committed to client satisfaction and take concerns seriously.

  • If you are unhappy with any aspect of your experience, please contact us within 72 hours of your appointment so we can address the issue professionally.

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